Electronic Call Description
Call Forward by Lawrence is an electronic queue management system used wherever customers are served in a “first come, first served” setting. Using digital voice and visual display technology, our eQ system drastically reduces customer wait times and increases the productivity of your establishment making it an excellent choice for a public guidance system. Your customers will appreciate our easy to see displays and voice prompts that seamlessly direct them to the next available service point. It will work for any store layout design and is an excellent queue management system!
How ECF Speeds the queue:
How ECF Speeds the queue:
- Ensures the customer next in line is immediately aware when a service position is available via a visual & audio display.
- Shows the customer where the next available position is, using directional arrows and Lawrence positional display units.
- Next customer can be called forward immediately on completion of service.
- Display's the average service time so the customer is aware of their potential service time.
- Customer information messages can be displayed on full multimedia graphical display screens.
- Using the Lawrence eQ reporting suite you can make sure that you provide the most cover during critical periods to ensure your customer service level remains high.
- Easy to install with wireless operator buttons.
- Get useful information on peak traffic and transaction times with the powerful reporting tools.
- Voices available in male, female and a range of languages.
- Guide customers efficiently to operator positions, reducing waiting times and employee stress.
- Remote branch performance review.
- Promote, sell and inform directly to your target audience using the highly visible LED or LCD media screens.
- Effective public guidance system and queue management system.