If an item is returned due to our error (manufacturers defect, wrong item sent etc), there will be no restocking fee or shipping fees incurred. We will either exchange the item for you, or give you a full refund if payment has already been made.
Returns due to customer error are subject to a 20% restocking fee, plus the cost of the initial shipping to you, and the shipping back to the factory. Once an item has left the warehouse and is in transit, an order cancellation is considered a return. If the order is cancelled before the items have left the warehouse, there is no cost. Stenciled and custom order items cannot be returned. Solar Masters Brand 10x96 Low Profile Airport Barricades also cannot be returned unless there is a manufacturer’s defect (due to warehousing constraints).
Please contact us should you have any questions about our return policy.
No returns will be accepted 30 days after order has been placed.
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